Privacy Policy
Your privacy matters. This policy explains how Arleah Dawn ("we", "us", or "our"), operating at arleahdawn.ca, collects, uses, discloses, and safeguards your personal information. By using this website or our services, you consent to the practices described below.
Last updated: October 18, 2026
1. Who We Are
Arleah Dawn is a life coaching practice operated by Arleah Dawn Bergstrom, a sole proprietor based in British Columbia, Canada. Our primary website is arleahdawn.ca. For all privacy-related enquiries, please contact us at [email protected].
2. Applicable Law
We are subject to Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA). These laws govern how private-sector organisations collect, use, and disclose personal information in the course of commercial activity. We are committed to meeting or exceeding the obligations set out in both statutes.
3. Information We Collect
We collect personal information only to the extent necessary for the purposes described in this policy. The categories of information we may collect include: (a) Contact and identity information — your name, email address, and any content you submit through our contact or enquiry form; (b) Booking and transaction information — session preferences, booking history, and payment confirmation details (we do not store full credit card numbers; payment processing is handled by GoDaddy Payments); (c) Communications — emails, messages, or notes exchanged in connection with your coaching engagement; (d) Technical and usage data — IP address, browser type, device type, referring URL, pages visited, and session duration, collected automatically through our website analytics tools. We collect sensitive personal information only with your explicit consent and only where necessary to deliver our services.
4. Lawful Basis and Purposes of Collection
We collect and use your personal information on the following bases: (a) Consent — where you have provided express or implied consent, such as by submitting a contact form or booking a session; (b) Contractual necessity — to fulfil our obligations under a coaching agreement with you; (c) Legitimate interests — to operate and improve our website and services, provided those interests are not overridden by your privacy rights. The specific purposes for which we use your information include: responding to your enquiries; processing bookings and payments; delivering coaching services; sending session-related communications; complying with legal obligations; and improving the quality and functionality of our website.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information with: (a) Service providers acting as data processors on our behalf, including GoDaddy Payments (payment processing), GoDaddy Airo Inbox (contact form and messaging), and website analytics providers. These parties are contractually required to protect your information and may only use it to perform services for us; (b) Legal authorities, where we are required to disclose information by law, court order, or regulatory requirement; (c) Successors, in the event of a business transfer, merger, or acquisition, subject to equivalent privacy protections. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies (such as pixels and local storage) for the following purposes: (a) Essential cookies — required for the website to function correctly; (b) Analytics cookies — used to understand how visitors interact with our site (e.g., pages visited, session duration). These may be set by third-party analytics providers. Non-essential cookies are only placed with your consent, which you may provide or withdraw through our cookie consent banner. You may also manage or delete cookies at any time through your browser settings; however, disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by law. In general: contact form submissions are retained for up to two years; booking and payment records are retained for seven years to meet tax and accounting obligations under Canadian law; coaching session notes are retained for the duration of our coaching relationship and for a reasonable period thereafter. When information is no longer required, we securely delete or anonymise it.
8. Your Privacy Rights
Under PIPEDA and BC PIPA, you have the following rights with respect to your personal information: (a) Right of access — to request a copy of the personal information we hold about you; (b) Right to correction — to request that inaccurate or incomplete information be corrected; (c) Right to withdraw consent — to withdraw consent for certain uses of your data at any time, subject to legal or contractual restrictions; (d) Right to erasure — to request deletion of your personal information where it is no longer necessary for the purposes collected; (e) Right to complain — to lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or the BC Office of the Information and Privacy Commissioner (www.oipc.bc.ca) if you believe your privacy rights have been violated. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Security
We implement reasonable technical and organisational safeguards to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and secure third-party payment processing. In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the applicable privacy commissioner as required by law.
10. International Transfers
Some of our service providers (including GoDaddy) may store or process your personal information outside of Canada, including in the United States. When your information is transferred internationally, it may be subject to the laws of the receiving jurisdiction. We take steps to ensure that any such transfers are made in accordance with applicable Canadian privacy law and that your information receives a comparable level of protection.
11. Children's Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe a person under 18 has provided us with personal information, please contact us immediately at [email protected] and we will take steps to delete that information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates the most recent revision. We encourage you to review this policy periodically. Where changes are material, we will provide notice on our website. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
13. Contact and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer at: Arleah Dawn Bergstrom, Email: [email protected], Website: arleahdawn.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca, or the BC Office of the Information and Privacy Commissioner at www.oipc.bc.ca.